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Some of you may know that you can also download the Zoho mail app from any of the app stores. You can still use your desktop browser and your mobile mail app. We continue to remain watchful to see if there are other issues that we might have missed. We have also made some infrastructure changes to manage the backlog itself. We have found some bottlenecks on the storage and server side, and relieved them. That our technical staff were hit by the Chennai flood disaster (#ChennaiFloods) – the worst in almost a hundred years – with limited or no connectivity, power, or transportation added to the whole mess. This started to impact not just mobile mail, but ALL mail, including web mail. As major geographies come online early in their mornings, all devices start to sync at the same time, slowing down service for everyone, all over again. Over the last 48 hours, we have observed a bottle-necking pattern. We added more servers and nodes, but were unable to match the demand. Imagine each user device reloading all their messages, keeping track of read and unread messages, folders, hierarchies, and everything you’ve come to expect from modern email – all at the same time.
#Zoho outlook mail all messed up software#
The bug (and its fix) resulted in all mail clients (the software on your phones) re-syncing with our servers, overwhelming them with simultaneous traffic. Under normal circumstances this would have caused a glitch in the customer experience. This was an issue limited only to mobile mail and to users with non-Zoho email client software, like Outlook (these use one of the IMAP or POP “protocols” to pull down and send mail from your mobile device or a different mail client). Stuff like this unfortunately happens in software and vendors have learned to manage this. The Mail issue started with an inadvertent bug that was introduced in the mail software while we were making infrastructure upgrades to the system.
![zoho outlook mail all messed up zoho outlook mail all messed up](https://cdn.mos.cms.futurecdn.net/LMsECYiCix7cE6BEFdmkag.jpg)
Updates are available at and we’re also posting on our Twitter handle.Īlong with our genuine apologies, we owe you a straight explanation. Email on mobile devices is very slow and unreliable. Yes, customers are facing issues with Mail. Have there been issues with Zoho Mail over the last few days?